Terms & Conditions

Introduction

Please read these Terms of Use carefully before using our websites and mobile applications. These terms of use including all other terms, policies, notices and guidelines. The terms (“Terms”) regulates your use of the websites and mobile applications provided by “O’rdenes”, ‘’Company’’, ‘’we” or “us”) or generally the “Platform”). The "Services" we provide or make available include (a) the Platform, and (b) the services provided by the Platform and/or by Órdenes and made available through the Platform. Any new changes added to the Services are also subject to these Terms. Every time you use our platform and its services or make a purchase, you accept the terms of use below.

 

What we do

Órdenes connects you with Vendors (‘’Vendors’’) as a service so that you can order a variety of goods such as catering, beverages, prepared and non-prepared food, beverages and a variety of non-food items generally referred as goods (‘’Goods’’) to be delivered to you. Órdenes acts on behalf of the vendor to accommodate the ordering process, process the order and either us or the vendor to deliver the order.

 

Privacy Policy

Before you continue using our websites and mobile applications, we advise you to read our Privacy Policy regarding our user data collection by following this link https://ordenesdelivery.com/customer/privacy-policy. It will help you better understand our practices and how we use your personal information.

 

Ratings, Reviews and E-mails

Visitors may post content if it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content must be free of software viruses, political campaign, and commercial solicitation.

 

We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Órdenes non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, and modify such content throughout the world in any media.

 

License and Site access

We grant you a limited license to access and make personal use of our website and mobile applications. We reserve all rights to terminate accounts, edit or remove content and cancel orders in our sole discretion.

 

User Account

If you are a member of an account in our Platform, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password. For example, making orders through our application and later deny to receive and pay for the order that you have placed is strictly prohibited. 

 

We reserve all rights to terminate accounts, edit or remove content and cancel orders in our sole discretion.

 

Order cancellation

Órdenes and Vendors reserve the right to cancel any order that is deemed to have inaccurate information. Once you have placed the order, you will be able to cancel it before it has been accepted by the vendor. You reserve the right to cancel the order within five (5) minutes by navigating to My Orders - > My order information - > Cancel Order. Once the order has been placed, you will be liable to pay in full for the order.

 

 

Product Delivery

We will deliver the order to the delivery location you have provided. You acknowledge that by entering an incorrect delivery location on the Platform may lead to an unsuccessful delivery. After placing the order, the estimated delivery time shown will depend on various factors that might be out of our control and may delay the delivery process. You acknowledge that the given delivery time on the Platform is based on approximates and your order may be delivered earlier or later from the indicated period in the platform.

 

Vendor Delivery

In some cases when the vendor delivery applies, the Vendor is responsible in delivering your order. Órdenes may advise you to contact the vendor when issues or delays are encountered. You acknowledge that Órdenes will not be accountable in any form for deliveries done by the vendor.

 

Order Pick-up

We may provide the option in the Platform for you to pick-up the order by your self from the vendor location. After you have placed the order, the vendor may hold the order for not more than (25) minutes. You acknowledge that by placing any order through pick-up option, you take full responsibility of your order, and you may be required to contact the vendor directly for further follow-ups. Órdenes will not be held accountable in any form for orders placed through pickup option.

 

Payments

You understand that:

(a) The prices for menu items displayed through the Órdenes services may differ from the prices offered or published by the vendor for the same menu items and/or from prices available at third-party websites and that such prices may not be the lowest prices at which the menu items are sold.

 

(b) Órdenes has no obligation to itemise its costs, profits or margins when publishing such prices.

Charges paid by you for completed and delivered orders are final and non-refundable. Órdenes has no obligation to provide refunds or credits, but may grant them, in each case in Órdenes sole discretion. Please refer to the Product Return and Refund policy below. Your payment will be processed by using the preferred payment method set by you in your User Account.

All charges including payment gateway charges are due immediately after placing the order and payment will be facilitated by us through payment gateway using the preferred payment method designated in the User Account. We will send you a receipt by email once the payment has been successful.

 

User paying with Debit or with Credit cards must be the owners of the cards having a user account in our Platform or else they have acquired legal authorisation from the owner to use the cards to perform transactions in our Platform. Refund process involving Debit or Credit cards might require a minimum of seven (7) working days to be initiated by us.

 

Product Return and Refund Policy

Each shop handles their independent policies regarding the return of products. We will not be held accountable for any disagreement regarding the return of products issued by the vendor.

O’rdenes and its vendors reserve the right to cancel the order after you have placed it at any time. We and our affiliates may contact you for doing so.

 

Depending on the circumstances and acceptable scenarios, O’rdenes will provide partial or full refunds on behalf of the vendor. For example, if you did not receive your order a full refund may apply, if you received an incomplete order, partial refunds may apply.

 

 

Communications

The entire communication with us is electronic. Every time you send us an email or visit our websites and our mobile applications, you are communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our platform, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our websites and mobile applications. You may contact us through our email info@ordenesdelivery.com for comments, inquiries about anything related to our Services and these Terms of Use.

 

Copyright

Content published on our platform (digital downloads, images, texts, graphics, logos and all other contents available in our platform) is the property of O’rdenes and/or its content creators and protected by international copyright laws. The entire compilation of the intellectual content found in our platform is the exclusive property of O’rdenes whether registered or not.

 

Applicable law

By visiting our platforms, you agree that the laws of respective country O’rdenes is operating, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between O’rdenes and you, or its business partners and associates.

 

Disputes

Any dispute related in any way to your visit to our platforms or to products you purchase through us from vendors shall be arbitrated by state or federal court of the country O’rdenes is operating, and you consent to exclusive jurisdiction and venue of such courts.

 

Amendments

O’rdenes reserves the right to amend these Terms at any time in its sole discretion. All amendments become effective once posted in our website and mobile applications. By visiting our platform, you agree to go through to these terms periodically. You may opt to stop using our platforms and our services at any time you disagree with these terms.

 

Limitation of Liability

Except as otherwise provided by the Act, the debts, obligations and liabilities of the Platform, whether arising in contract, tort or otherwise, shall be solely the debts, obligations and liabilities of the Platform, and the member shall not be obligated personally for any such debt, obligation or liability of the Platform solely by reason of being a member of the Platform.

The software is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, regarding the functionality of our website and mobile applications that they will be free from errors. No warranty is provided that the platform exclusively will be free from defects or viruses or that operation of the website and mobile applications will be uninterrupted. Your use of the platform and any other material or services downloaded or made available to you through our platform is at your own discretion and risk, and you are solely responsible for any damage resulting from their use.

Indemnification

You agree to indemnify and hold harmless O’rdenes and its officers, directors, employees, agents and affiliates (each, an “Indemnified Party”), from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation legal and attorneys’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from (a) your use of the User Account; (b) your misuse of Our Services, the O’rdenes websites and O’rdenes mobile applications; (c) your breach of these Terms or any representation, warranty, condition or covenant in these Terms; or (d) your violation of any applicable laws, rules or regulations through or related to the use of the Our Services. You agree that the provisions in this section will survive any termination of your account, these Terms, or your access to the O’rdenes Services, the O’rdenes Sites, and O’rdenes mobile applications.

Force Measure

O’rdenes will not be liable to you for any failure or delay in the performance of its obligations under these terms for the period that such failure or delay is due to causes beyond O’rdenes reasonable control, including acts of God, war, strikes or labour disputes, embargoes, government orders or any other force majeure event.

 

Miscellaneous

These Terms and our Privacy, constitute the entire agreement between you and O’rdenes relating to the O’rdenes services and all related activities. These Terms shall not be modified except by a new posting of these terms by O’rdenes. If any part of these Terms is held to be unlawful, void, or unenforceable, that part shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. The failure of O’rdenes to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver of any right or provision by O’rdenes must be in writing and shall only apply to the specific instance identified in such writing. You may not assign these Terms, or any rights granted hereunder, whether voluntarily, by operation of law, or otherwise without O’rdenes prior written consent. By using the O’rdenes Services, you agree that O’rdenes may alter, suspend, or discontinue the O’rdenes Services at any time and for any reason or no reason, without notice. The O’rdenes Services may be unavailable from time to time due to maintenance or malfunction of computer or network equipment or other reasons. O’rdenes may periodically add or update the information and materials on its services without notice.

 

Disclaimer of Warranties

You acknowledge and agree that to the fullest extent permitted by applicable law, your use of the O’rdenes platform is entirely at your own risk. changes are periodically made to the Platform and may be made at any time without notice to you. O’rdenes services, O’rdenes sites and the O’rdenes mobile applications are provided on an “as is” basis without warranties or conditions of any kind, either express or implied, including, but not limited to, warranties or conditions of merchantability, fitness for a particular or general purpose and non-infringement. O’rdenes makes no warranties, conditions or representations about the accuracy, reliability, completeness or timeliness of the content made available through O’rdenes services, sites and mobile applications, or the services, software, text, graphics or links. O’rdenes does not warrant that the O’rdenes services, O’rdenes sites and O’rdenes mobile applications, will operate error-free or that the software or services are free of computer viruses and other harmful malware.